General Shipping Information

In-stock Merchandise

Orders are usually processed and shipped within 1-2 business days. The customer should therefore expect to recieve the purchased goods within 1-5 business days. If products are low in stock it may take a few extra days to be delivered. Caremax Mobility will endeavour to deliver your purchased goods as quickly as possible.

Backorders

If the products you have selected are currently not in stock we will give you an anticipated shipping time through follow-up email.

Multiple Shipments

In rare occasions, the products you order may be filled from several locations and/or vendors and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

P.O. Boxes

Unfortunately, we cannot ship to P.O. boxes; we require a street address to ensure the product is installed correctly.

Shipping Fees

Pick-Up in store is FREE of charge. Caremax Mobility offers FREE shipping on all orders over $250 Australia Wide. For orders under this amount, freight costs are calculated on Checkout. 


Return, Exchange and Cancellation Policy

At Caremax Mobility, customer satisfaction is our primary objective and we want you to be happy with all of your purchases. If for any reason you are not completely satisfied with your purchase, you may exchange or replace your purchase when it is presented in saleable, unused and undamaged condition. Simply follow the guidelines below.

  • Full-priced merchandise presented within 7 days will be credited. 
  • Unfortunately, we cannot exchange or replace items that have been used or the packaging has been damaged/opened, with all original tags still attached. 
  • To qualify for an exchange, the item must be faulty or incorrect to what you ordered (ie. incorrect size). Items will not be refunded for change of mind.
  • We recognise that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

Returns or Exchange In-Store
Present the merchandise to one of our staff at our Caremax Mobility store with the original receipt for a refund or exchange.

Returns or Exchange Online
Simply email us at info@caremaxmobility.com.au your name, purchase date, product name you wish to return/exchange, and contact number and one of our staff will be in contact with you to organise your return. The customer is liable for freight costs should they wish to send the product back through courier. In some cases, there is the potential to organise collection of larger or bulkier items by our own couriers and delivery team. For more information please contact us on (02) 9525 3231.

All returns can be sent to:

Caremax Mobility
Shop 2, 629 Kingsway, Miranda NSW 2228